ABOUT US
Total Auto is owned and operated by Concept Garage Ltd a company registered in the UK under company registration number 10733462. We offer a vehicle sourcing service designed to help our customers find the cars they want. This includes both new and used vehicles, cars and commercial vehicles and imported vehicles.
Via an expansive network of new and used car retailers and traders we are able to provide an all encompassing service to our clients allowing them effective access to vehicles in the UK and the rest of the world which otherwise they wouldn’t normally be able to access. In addition to this we are able to provide our experience and expertise in sourcing quality vehicles at good prices.
PRIVACY POLICY
This privacy policy sets out how Total Auto uses and protects any information that you give Total Auto when you use this website.
Total Auto Imports is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Total Auto Imports may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10th May 2012.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
- Bank details and income details and other relevant financial details where a finance application is relevant.
- Credit or Debit Card details if a payment is collected by us.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
- Any financial information is stored in secure online facilities or locked filing systems.
- WE DO NOT STORE CREDIT OR DEBIT DETAILS
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@totalautoimports.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Unit 5 Foundry Way, St Neots, Cambridgeshire, PE19 8TR.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
DELIVERY POLICY
Details relating to the delivery of your vehicle will be outlined in your initial order confirmation supplied by Total Auto Imports. You can expect a regular update via email from your representative as to any developments on the order. This is particularly applicable to orders placed for advanced factory order. Stock deliveries can be expected with 5-7 working days excluding weekends and bank holidays. At all times any delay to your order will be communicated to you with a reason for the delay. Delays of more than 2 weeks can result in your right to cancel your order and claim a refund of any monies paid or deposited. For more information see our cancellation policy section.
PRICING POLICY
Pricing varies considerably across our product and services range dependent upon the value of the vehicle you are purchasing. However fees charged in relation to sourcing vary from a minimum of £250 excluding VAT to a maximum of 5% of the value of the vehicle. All fees for sourcing services will made clear on your vehicle order form and subsequent order confirmation.
Where deposits are taken against a vehicle order this also varies from £500 through to 10% of the order value and does depend on manufacturers individual requirements however the deposit amount will be detailed on your quote, order form and final order confirmation.
REFUND AND CANCELLATION POLICY
Total Auto Imports provides vehicle sourcing service and many instances will not take a payment from your directly unless the vehicle is in our own stock or a car we are purchasing on your behalf. Other instances whereby we may take a payment from you include deposits or administration fees payable on completion of a purchase.
Vehicle Purchases
Should the vehicle not be mechanically sound you can return or have the vehicle repaired within the first 30 days unless you have been given an additional warranty or purchased an additional warranty in which case the vehicle can be returned and refunded once the warranty has been exercised Should the vehicle not cosmetically sound you have 24 hours to advise us of this in writing whereby we will have the opportunity to repair the vehicle if we are unable to you will receive a full refund.
Administration Fees
Administration Fees including buyers fees or commission are payable upon the completion of a vehicle sourcing project. Should you return the vehicle to the supplying dealer then the administration fee will also be refunded in full.
Cancellation of a Deposit Paid Order
If you choose to cancel an order that has been deposited upon you risk losing your deposit in full. In a circumstance whereby we or our supplier is unable to deliver the vehicle at the agreed time or within 15 working days of the projected date of delivery without advanced warning and discussion you have the right to a full refund of your deposit. This applies to vehicles that are incorrectly ordered by us. If we advise a delay or problem and you accept that delay then should you decide to cancel after 5 working days of that agreement to continue then you risk losing the deposit.
Cancellation of Finance Agreements
With all finance agreements as well as contract hire agreements and the associated vehicle order private individuals are allowed a 14 day cooling off period in which time they can choose to cancel the contract. Should you cancel the order after this period we reserve the right to charge an equivalent to 3 months rental.
Should you decide to cancel any of the above orders then please contact our customer services team on 01480 229033 or email info@totalautoimports.co.uk.
Should you require any further contact information please visit our contact us page